All sales and bids are final. We will also add VAT on our fees as applicable. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. As the concert is yet to happen I wish to have my tickets refunded in full as the full price was kept until it showed up on my bank statement and on my confirmation email, by which time it was too late how do two tickets at 103 each make a total of 283 ? To be a member of this Site, You must agree to accept the terms in this Agreement. Can I cancel or change my purchase? 6.2 Waiver of Consequential Damages; Liability Limit. Such notice shall be deemed given one business day after the email is sent. You also agree not to separately contact the Buyer at any time for any reason. ; . I want some kind of compensation and the fact you have had my money for months is totally unacceptable. I confirmed the sale and wanted to ship the tickets over. PLEASE CALL ME - DETAILS OF CANCELATION BELOW - I HAVE NOW LOST AROUND $1000 BECAUSE OF U GUYS NOT CALLING - I NEED YOU TO HELP AND PAY ME WHAT I AM OWED! In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. How Is Technology Changing How We Treat avarey947? As I was told to send them to u asap so they'd have 'maximum selling time' Roberta 7252728292 on 18 August 2022 about Viagogo in category Entertainment Company. Tag: viagogo charge for cancelling sale - reanything.com Click here to get notifications about new complaints of Viagogo. Cheers. Stolen property includes items taken from private individuals, as well as property taken without authorisation from companies or governments. I demand to speak to a manger or someone in charge immediately We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. 6.6 No Agency. I confirmed the sale and wanted to ship the tickets over. 3.4 Indemnity. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. 2.15 Claims under the viagogo Guarantee. I have contacted Customer Support as your website states 100% guaranteed tickets! The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. This charge is in addition to the amount originally paid for the tickets. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. 16 interesting facts about mozart; chi st joseph medical records. To post a ticket for sale on viagogo You must first register with the Site. What are the viagogo Terms and Conditions? . We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. What is the viagogo complaint handling process? Viagogo were not able to supply them at the last minute and offered a refund. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. I sent them a message on why will I only be paid 5-8 working days after the event, not when the buyer receives them. 2.9 Seller's Confirmation Obligation. and how does an unforeseen circumstance suddenly make you require tickets to a concert? I was mislead by viagogo and have been completely conned out of this money. After confirming I was happy to sell they sent an email saying that o needed to post them today (which is not possible as I am away). As I do not buy concert tickets that often I had no idea this was a scam, payed for tickets was told would receive no later than 3 days before event had to send 4 emails only got a reply from 1, finally found your phone number on the day before concert and called then to be told don't worry? 6.8 All Sales are Final. 2.10 Collecting Payment. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. The event was cancelled for 25/6 due to s terror attack at the Manchester arena. I have contacted the numerous times as they are using a slightly wrong email address for my PayPal therefore it isn't going into my account.my PayPal email is [protected]@ hotmail.co.uk but they repeatedly keep trying to send it to jenna-williams1'@hotmail.co.uk. ; ; How can Viagogo get away with charging such big fees? Order ID [protected] My ticket is for UFC fight night Singapore Section Level 300, Row:, 1ticket. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. 1.3 viagogo Guarantee. Copyright (c) 2006-2023, viagogo AG. I immediately emailed them to say I wanted a refund when I realised how much the official tickets were still being sold for. As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost incurred as a result of the order not being fulfilled. Should've = Should HAVE (not 'of') Would've = Would HAVE (not 'of') I will expect a response including an apology, I will then be forwarding invoices for fincial loss and will compensation for your irresponsible actions and service. I would like a reply to this email I know I have a 1 in 4 chance of receiving one. I put 2 tickets for sale on the website 2 days ago and it was sold after a few hours. 6.9 Change or Suspension of Site. Wendy Martin, I have tried to sell a concert ticket with them. After reading a lot of negative reviews, I had second thoughts. Ticket listings are a representation of actual seat location. 3.2 Other Information. Jason Ridout, Listing number [protected] I demand my money back as they never made the concert due to it being outside on the heat. I don't think you've got much to stand on here as you agreed to all of this as part of the service in trying to sell the tickets, I do think it's a little shady if they never told you how much the replacement cost fee would be prior to cancellation; Was there a warning prior to cancellation e.g. We will also add VAT on our fees as applicable. PREAMBLE 2.10 Collecting Payment. I bought a UFC ticket from Viagogo around 4th June 2017 and I wasn't able to print the eticket since then, the eticket were a blank piece of paper when I open it on my computer. This complaint was posted by a verified customer. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). Copyright 2006-2023 OzBargain ABN: 26 144 073 772. I wrote to your office requesting refund under 14 days and was ignored. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. If tickets are not consecutive, then the Seller must create a separate listing. How do I unsubscribe from your newsletter? Takes a few years for people to realise they are dodgy. When We receive an offer by bank transfer, We will check to see if the bank account is valid. November 18, 2021 If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to find replacement tickets for the Buyer and to charge the Seller with the respective replacement fee, other charges, and/or take other measures, as . Our address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. I expect some advice/guidance from a customer service representative ASAP as I've put a very high level of effort and received significant financial backlash from securing these tickets. 6.5 Tax Indemnity. 2.1 Requirements. A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. Editor, Marcus Herbert. We often link to other websites, but we can't be responsible for their content. 2.14 Ticket Information. You may only use the Services if You can legally enter into and form binding contracts. 5.2 Violations, Termination and Suspension. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. If You do not qualify, do not use the Services. We reserve the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. David Birdsall. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. I cannot believe that I have been charged nearly 80 extra to what was on the final screen at confirmation of purchase. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. 3.1 Accurate Descriptions. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Copyright (c) 2006-2023, viagogo AG. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. This is misrepresentation. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. 2.16 Season Cards. Viagogo has advised customers who cannot attend a rescheduled event to. 2.9 Notification. There are still plenty of tickets available on the official site. Your prices were miss leading and a scam. However, the next day I received an email informing me that the purchase had been cancelled and I'd receive a refund in up to 10 working days. 2.13 Ticket Information. I don't know if I need to talk. 0. 7.1 Ownership of Intellectual Property. 2.14 Substituted Seat Locations. The sale of stolen property on viagogo is strictly forbidden and violates local, country and international law. You agree that We may report any activity that it suspects violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. If you are not the intended recipient, please delete the message, attachments, and notify the sender. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. viagogo allows individuals to sell unwanted tickets on its platform. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. I'm confused. 6.6 No Agency. viagogo - Buy & Sell Concert, Sport & Theater Tickets If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). This was a missold ticket, not at all factual to the concert. 2.3 Username and Password. You will need a username and password to access the Site and use the Services. You agree that We are not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. It's not possible to cancel or exchange tickets once a purchase has been made as orders are considered final. Using the link that viagogo sent me I tried to cancel the tickets but could see no listing on my account, the whole process just takes you round in circles, you cannot contact them if you have no listing but if the problem is there is no listing then you cannot use their online forms. Viagogo won't cancel my purchase - MoneySavingExpert Forum As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, ticket details through activation process, all in accordance with the process outlined in the help pages. I have contacted customer service more than a dozen times without specific answers. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. We do not control the information provided by other users which is made available through the Site. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. viagogo charge for cancelling sale - akersmmm.com Viagogo either paid a higher price for the replacement tickets or have charged you the full cost of finding the replacement fees without giving you adequate credit for what they received from the buyer. I am incredibly irritated by the atrocious lack of support I've received from viagogo customer service over the past few days. Why do my tickets have someone elses name on them? viagogo charge for cancelling sale viagogo charge for cancelling sale Posted at 07:21h in timber framing courses alberta by pastel silver overtone on brown hair How does Complain.biz work. Can I pick up my tickets instead of having them shipped? Be the first to hear about special offers. I sent my two platinum tickets for the ICC champions final to viagogo on Thursday after speaking to one of your customer services by courier. I have researched this and found that there are many people out of pocket for the same reason so unless I am refunded fully I will take this further. viagogo charge for cancelling sale. Then I will be on the losing end of having the tickets nullified and not getting any payment whereas the buyer will get a refund. 2.18 Merchant Description. With pop up messages reading 'you are in a queue there are 11 in front of you' and 'hurry only 1% of tickets left' along with a 7 minute timer urging me to book the tickets quickly, I was convinced that this was the official website. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. Hannah Goodbody. 5.1 Investigations. In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. We often link to other websites, but we can't be responsible for their content. We are not involved in the actual transactions between Buyers and Sellers. All sales are confirmed automatically, the Seller authorises viagogo and Paris Saint-Germain during the Listing process to de-activate the original ticket once it sells. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. I want my money back how do I go about this? I therefore would like 40 refunded to my account please. You no longer need to deliver or drop off the tickets and you can disregard any previous communication received regarding this sale. Editor, Marcus Herbert. 2.6 Making an Offer. viagogo charge for cancelling sale - kazuyasu.net viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. Since the email said I had 48 hours to confirm the order I did not think I would need to post them today. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. The revised version of this Agreement is automatically effective after it is initially posted on the Site. By using our Site, You agree to accept this Agreement. Absolutely no empathy from your customer service agent who put the call down when I asked to speak to management. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments.